FAQs

• Are my details safe and confidential?

Bookmartme.com treats your personal details with the utmost security and follows strict privacy guidelines. We will never sell or rent your details or disclose any of your personal information.

• Can I change my password?

Yes, you can. To change your password simply log into "My Account" and select 'edit details' to change your password - don't forget to hit the update button.

 

ORDERING

• Can orders be done by telephone?

Yes, orders can be placed over the telephone. Please feel free to call us at +973 17296236 between 8 am and 5 pm Saturday to Thursday.

 

PAYMENT, RECEIPTS & INVOICES

• Can I request an invoice?

If you would like a receipt of purchase, you can print out your confirmation email containing all the relevant information.

• How will you acknowledge my order?

You will receive an email notifying you that your order has been processed. This email will be sent to you immediately after your order has been placed and may take up to 15 minutes to come through. It will confirm the details of your purchase including the price, the billing name and address, and the delivery name and address.

• In what ways can I pay for my order?

You can pay by cash on delivery or Benefit Pay

 

CANCELLATIONS

• Can I cancel my order?

If you cancel your order within 48 hours of placing it, bookmartme will provide a full refund. This is applicable to orders placed for mainland delivery within 48 hours of order. You may cancel your order by calling us on +973 17296236 or +973 33310678 or emailing us on sales@bookmartme.com with your order details.   If you request a cancellation more than 48 hours after placing your order bookmartme will not offer a refund.

• Does the price of the order include delivery?

Yes, all pricing for books includes delivery costs.

 

MISCELLANEOUS

• Do you offer bulk discounts?

Most books on bookmartme are already heavily discounted, however depending on your individual needs and the size of your order, we may be able to provide you with a special package. Please contact us on +973 17296236 or +973 34545705 or you can even email us in sales@bookmartme.com to discuss your requirements.

• How do I find the book(s) that I'm looking for?

You can search for a book via the search box on the bookmartme homepage, alternatively you can search by category to see all titles of a particular genre.

• I can't find the book I'm looking for, what do I do?

If you can't find the book you are looking for, it may mean we don't yet have that particular title in our selection. Please get in touch on +973 17296236 or email us on sales@bookmartme.com to find out if we have the book, or to suggest it so that we can try to add it to our list.