Managing Difficult People in a Week (Teach Yourself)

About the Book

Managing Difficult People In A Week is a simple and straightforward guide to being a better manager, giving you everything you need to know in just seven short chapters. From preventing difficult behaviour to managing conflict, you'll discover the insider secrets you need to know in order to successfully manage difficult people.

This book introduces you to the main themes and ideas of managing difficult people, giving you a basic knowledge and understanding of the key concepts, together with practical and thought-provoking exercises. Whether you choose to read it in a week or in a single sitting, Managing Difficult People In A Week is your fastest route to success:

Sunday: Understanding and preventing difficult behaviour
Monday: Developing your skills for managing difficult people
Tuesday: More advanced skills for managing difficult people
Wednesday: Managing specific types of difficult behaviour
Thursday: Feedback that works and critical converstions
Friday: Managing conflict
Saturday: Getting support and escalating issues

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